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Welk Resorts Coronavirus (COVID-19) Updates

Due to high call volume, wait times may be longer than usual. Please be patient as our team does their best to serve you.

 

Updated July 8, 2020
 

Our highest priority is the health and wellness of our Owners, guests, and team members. We are closely monitoring the Centers for Disease Control and Prevention (CDC) and World Health Organization’s (WHO) statements related to COVID-19 and following their guidance along with our federal, state, and local health departments and governments. All information is subject to change without advice.

 



FOR OWNERS & GUESTS WITH A RESERVATION

To view the most current updates and closures for each resort, click here.

In response to the changing conditions, we’re committed to ensuring flexibility during these challenging times.

  • OWNERS
    To adjust your reservation, call 855.455.9355 or email OwnerServices@welkresorts.com for assistance.
     

  • NIGHTLY RESERVATION GUESTS
    To adjust your reservation, call 800.932.9355 or email Reservations.Support@welkgroup.com for assistance.

    If you booked via online travel agents (Expedia, Hotels.com, Booking.com, etc.) or other third-party travel professionals, please contact your booking provider for information on their cancellation and rebooking policies.

 



FOR GUESTS WITH AN UPCOMING TOUR PRESENTATION

We look forward to Welkoming our tour guests as each resort reopens (see our Resort Updates section below). If you have any questions about your upcoming guided tour or need to reschedule, please email us at Confirmations@welkgroup.com or call 800.652.0056.

 


 

 

RESORT UPDATES

 

Please check below for the status of each property and associated amenities.

Please note, all reopen dates are tentative and subject to change. Thank you for your patience and understanding. 

 

BRANSON (The Lodges at Timber Ridge & Branson Hotel) — OPEN

Open Amenities

  • INSPIRED for your Activities — Limited Availability

    • Outlaw Escape Room, Complimentary Miniature Golf, Rec Center Reservations, Arts & Crafts

  • Activity Center — Limited Availability

  • Splash-a-Torium — Reservations are required, please call 866.369.0252

  • Fitness Center

  • Mini Golf

  • The Stage Door Restaurant — Limited Availability

  • Sales Center
     

Closed Until Further Notice

  • Gift Shop

  • Theatre and events
     

LAKE TAHOE AREA (Northstar Lodge & One Village Place) — OPEN

Open Amenities

  • Village Pool & Fitness Center — Reservations Required

  • Activity Center — Limited Availability

    • Cabin In The Woods Escape Room, Guided Nature Hikes, Rec Center Reservations, Arts & Crafts

  • Ski Lifts

  • Sales Center

Closed Until Further Notice

  • One Village Place Fitness Center

  • Hot tubs

BRECKENRIDGE (The Ranahan) — OPEN

Open Amenities

  • INSPIRED for You Activities — Limited Availability

  • Blue River Lounge — Reservations are required, please call 970.771.1017

  • Fitness Center

  • Splash-a-Torium

  • Hot Tubs and Fire Pits

  • Resort Shuttle - Limited Availability

Closed Until Further Notice

  • Ski Valet & Lifts

  • Sales Center
     

PALM SPRINGS AREA (Desert Oasis) — OPEN

Open Amenities

  • INSPIRED for You Activities — Limited Availability

  • Pool — Reservations are required, please call 866.369.0252

  • Fitness Center — Reservations are required, please call 800.932.9355

  • Cathedral Canyon Golf Club

    • JAX Bar & Dining — Take Out Only

    • Golf Course

  • Palms Terrace Cafe

  • Sales Center
     

Closed Until Further Notice

  • Hot tub

CABO SAN LUCAS (Sirena del Mar) — OPEN

Open Amenities

  • INSPIRED for You Activities — Limited Availability

  • Pools & Spa

  • Fitness Center

  • Estrella Restaurante

  • Sales Center
     

SAN DIEGO AREA (Welk Resorts San Diego) — OPEN

Open Amenities

  • The Market

  • Pools & Slides — Reservations are required, please call 866.369.0252

    • Reservations required for Boulder Springs, Mountain Springs, and Melody Hill pools

  • Golf courses

  • INSPIRED for You Activities — Limited Availability

    • Under Water Virtual Reality, Survivor Island Escape Room, Sunset Electric Bike Cruise, Axe Throwing & Archery Darts, Broadway Hill Rec Center Reservations, Foot Golf & Fling Golf

  • Bello Vita Spa - Reservations are required, please call 760.456.9286

  • Sports & tennis courts — Please bring your own equipment

  • Pizza Hut

  • Trestles & Windansea Snack Kiosks

  • Fitness Center — Reservations are required, please call 760.749.3000 ext. 22197

  • Sales Center

Closed Until Further Notice

  • Theatre and events

  • All recreation centers

  • Farmer’s Market and Festival Under the Lights

  • The Shop

  • Canyon Grille

  • Hot tubs
     

At this time, resort amenities are only available to Owners & guests with reservations. Day Use is currently suspended until further notice.

 

SANTA FE (El Corazon de Santa Fe) — OPEN

Open Amenities

  • Courtyard & common areas

  • Fitness center
     

 



EXPERIENCES COLLECTION UPDATES

Please check below for the status of each property. For the most current information, please view their website or contact the resort directly.

 

ARROYO ROBLE RESORTOPEN
arroyoroble.com/

AULANI, DISNEY VACATION CLUB® VILLASCLOSED
disneyaulani.com/

DISNEY'S BOARDWALK VILLASCLOSED
disneyworld.disney.go.com/resorts/boardwalk-villas/

DISNEY'S SARATOGA SPRINGS RESORT & SPACLOSED
disneyworld.disney.go.com/resorts/saratoga-springs-resort-and-spa/

EAGLE CREST RESORTOPEN
eagle-crest.com/

FALCON POINTOPEN
falconpointresort.net/

FOUR SEASONS RESIDENCE CLUB AVIARAOPEN
fourseasons.com/residences/residence_clubs/

FOUR SEASONS RESIDENCE CLUB AT TROON NORTHOPEN
fourseasons.com/residences/residence_clubs/

PONA KAI RESORTCLOSED — opening August 1, 2020
ponokai.com/

POSTE MONTANE LODGEOPEN
postemontane.com/

RED WOLF LAKESIDE LODGEOPEN
redwolflakesidelodge.com/

RED WOLF LODGE AT SQUAW VALLEYOPEN
redwolfsquaw.com/

STONERIDGE RESORTOPEN
stoneridgeresort.com/

THE CLIFFS AT PRINCEVILLECLOSED — opening August 1, 2020
cliffsatprinceville.com/

VILLAS OF CAVE CREEKOPEN
villasofcavecreek.com/

 

 

CLEANING PROTOCOLS

 

Our resort operations team is equipped with hygiene and cleanliness best practices and cleaning chemicals that meet CDC disinfectant guidelines for COVID-19, influenza, and various other pathogens.

We have also implemented daily reminders and additional training to maintain effective and consistent sanitization practices. These include, but are not limited to:

  • Staff is properly trained to use personal protective equipment (PPE) when cleaning villas (i.e, masks, gloves, disinfection of supplies and equipment)

  • Proper, thorough, and frequent team member handwashing and hand-sanitizing protocols.

  • Ample hand sanitization gel and sanitization stations for our Owners and guests which meet CDC guidelines for 60% alcohol content.

  • Hospital-grade disinfectant is used throughout the villa for cleaning. Gloves used by out housekeeping teams are changed and disposed of between room cleans

  • Thorough and repeated surface disinfectant application in guest rooms and public areas, including our restaurants, restrooms, fitness centers, recreation centers, check-in counter, lobby areas, and sales preview centers, among others.

  • Our guest room housekeeping teams are disinfecting such items as:

    • Door handles, desks, tables, chairs, lamps and light switches, dresser drawer handles, thermostats, drapery pull handles, mini bar, menu and room collateral, telephones and keypads, TV remote controls, alarm clocks, televisions, safety latches and peepholes, trash receptacle touch points, iron handles, hangers, luggage racks, faucets and toilet handles, and more.

    • Dishes, cookware, and flatware area cleaned with disinfectant in the dishwasher

    • Linens and towels are processed following Environmental Protection Agency (EPA) and Centers for Disease Control and Prevention (CDC) guidelines

  • Gloves used by our housekeeping teams are changed and disposed of between rooms or changed and disposed of multiple times per guest room.

  • We are also applying the same level of effort to our “back of house” areas where team members work “behind the scenes,” including increased frequency of cleaning and a focus on high-touch areas like team member entrances, locker rooms, laundry rooms and staff offices.

 

 

OUR COMMITMENT

 

We know these are unsettling times, but whether you’re visiting us now or in the future, your safety and wellbeing are our first priority. We remain optimistic that the public health measures being taken by our government officials will have the desired effect, and we look forward to serving you and providing a clean and healthy vacation!

For the most updated information, please refer to Centers for Disease Control and Prevention (CDC) or your local health authority.

 

*Available amenities are current as of July 8, 2020 and are subject to change

 

 

WELK GIVES BACK

 

The Welk name has been synonymous with giving for nearly six decades. The tradition began with our founder, TV bandleader Lawrence Welk, and his humble rags to riches Hollywood story. Lawrence Welk left his North Dakota family farm when he was only 21, bringing his musical talents with him. Starting with nothing, he went on to create one of the longest running and most beloved TV variety shows, The Lawrence Welk Show, as well as Welk Resorts.

Our company continues to be owned and operated by members of the Welk family. Welk family members and our employees all embrace Lawrence Welk’s belief that sharing experiences builds the bonds that connect us to one another—that includes taking vacations together, volunteering together, and raising money together for great causes.

In all of the ways that Welk Gives Back, we continue to help people build the bonds that make life more meaningful.

Creative Philanthropy to Change Lives

Welk Resorts and its employees give generously of their time and money to initiatives that change lives and bring people together.

For several years, we have taken part in an annual “Breaking & Entering” event organized by Solutions for Change, a nonprofit that helps homeless families with housing and other social services. Our employees “break and enter” in the best way: they help clean and decorate the homes of low-income families and leave behind presents to make their Christmas one to remember, despite the struggles they may face.

Welk Gives Back to Employees…

Welk Resorts also gives to employees in need. When Sirena del Mar by Welk Resorts in Cabo San Lucas was hit by a category 3 hurricane in 2014, Welk Resorts stepped up to help its employees who lost homes and possessions in the storm. Welk Resorts’ CEO Jon Fredricks announced a relief fund including a $25,000 match from Welk Resorts to help employees get back on their feet. This employee relief fund reached over $50,000 and helped Welk Resorts’ Cabo San Lucas team members to rebuild and refurnish their damaged homes for their families.

… And Encourages and Supports Their Giving

Welk Resorts recognizes that giving and generosity is a fundamental component of a person’s well-being and of employee satisfaction. In 2012, Welk Resorts developed its The Welk Heart Program to inspire and reward associates for engaging in community service and taking leadership roles in community organizations. The Welk Heart Program is focused on supporting children, families and veterans in the communities where they live, work and plan.

In 2017, Welk Resorts went a step further by adding a time-off policy to its employee benefits as a feature of their Chain of Kindness program. The Chain of Kindness Program focuses on issues that impact quality of life. The new policy gives employees the opportunity to participate in giving back and supporting their communities. In 2017 and 2018, over 346 hours were donated by Welk Resorts employees who volunteered their time to nonprofits, including:

  • Solutions for Change (see above),

  • Haven House,

  • Boy and Girl Scouts events,

  • Annual Walk to End Alzheimer’s, and

  • serving food at Brother Benno’s.

 

While Welk employees are encouraged to take regular vacations, they also have the option to donate vacation time to help one another, which was recently used to assist a San Diego team member who lost their home and possessions in a wildfire.

The Lawrence Welk Family Foundation

The Lawrence Welk Family Foundation was established in 1960 by Lawrence Welk and his wife of 61 years, Fern, with a vision to help families in need create a nurturing home environment and live with dignity. 

It continues to be run by members of the Welk family and awards grants every year to nonprofit organizations that help families in need lead better lives. The Welk Companies, which includes Welk Resorts, donate $200,000 per year to the Lawrence Welk Family Foundation. These funds, combined with the Foundation’s endowment, allows the Foundation Board to make its annual nonprofit grants.

What makes the Lawrence Welk Foundation different from many other family foundations is its focus on forming long-term partnerships with the nonprofits it supports. It doesn’t just donate to a project or cause and then move on to the next project or cause.

“We truly appreciate the opportunity that you and the Lawrence Welk Family Foundation have given us to persist in the work we do to break the cycle of poverty. Your investment is instrumental to empowering our members in working toward economic stability and strengthening the tools they need to thrive. We are grateful for the commitment and warmth you have shown us, and I cannot express how honored we are for the Foundation’s longtime care of our members.” – Allie Olson, Executive Director, LIFT- Los Angeles.

It’s a true partnership. Nonprofits commit to long-term support of the people they help, and the Lawrence Welk Family Foundation commits to long-term financial support of the nonprofit. It’s a win-win-win.

Another way Welk Gives Back is through its support of the A Step Beyond. A Step Beyond provides an after-school dance-based youth empowerment program for low-income students. While dance is the “hook,” the program provides much more including tutoring, peer support groups and family services support. Beginning in 4th grade and continuing through high school graduation, A Step Beyond ensures that children and youth realize the full scope of their talents, including academic, artistic, interpersonal, and leadership achievement, with the goal that all will graduate from high school and matriculate to a four-year college or university or other high-skill training program.

“The Lawrence Welk Family Foundation is generous in its philanthropy, but also in their overall support of our mission--investing in our program, checking in to see what is going well and where our challenges lie, and showing an overall interest in and compassion for our students.” – Allison Morrissey, Director of Development, A Step Beyond

Inspiring the Next Generation of Givers

In 1983, the Lawrence Welk Family Foundation created its Junior Board to engage the next generation of Welks-those 12-24 years old-in the family’s philanthropic efforts. This placed the Foundation at the forefront of the youth philanthropy movement.

In 2008, the Junior Board was expanded to include participants as young as 7 years old. The new Junior Board’s first grant was to the Cambodian Children’s Fund to provide roofs for 42 families during the rainy season, 20 pounds of rice and new water tanks.

Today, the Junior Board continues to identify and provide grants to organizations they’ve chosen and evaluated themselves. This practice helps cultivate the Welk philanthropic spirit early on and ensures the family legacy continues for future generations.

A Family and Corporate Culture of Giving

Three generations of the Welk family have led Welk Resorts and four generations have participated in the activities of the Lawrence Welk Family Foundation. The family’s philosophy of giving back has had a big impact on the Welk Resorts’ employee culture.

Explore Our Values to learn more about the principles that drive everything Welk does day-in and day-out.

 

 

OUR OWNER COMMITMENT

 

Empowering and assisting our Owners and guests.

 

This Commitment guides all of our interactions with our Owners, guests and the community-from our best practices in sales and service, to our above and beyond vacation experiences, to our Welk Gives Back activities that help people in need.

 

Welk Resorts is a leader in the vacation ownership industry, and we commit to fulfilling, to the best of our abilities, the following:

 
Being our Owners’ trusted vacation experts

We will help them make the most of their ownership experience and their precious vacation time with family, friends, and loved ones.

Listening to our Owners and guests

We will continually innovate and improve their ownership and vacation experiences to meet or exceed their expectations for quality and service.

Maintaining policies and practices that support and empower our Owners and customers

These include:

  • Promoting transparency and accuracy in our sales presentations

  • Ensuring transparency of key elements of the purchase during sales closings

  • Maintaining strong quality assurance measures

  • Offering alternatives for Owners facing financial hardship

  • Empowering a customer support team to help resolve Owner and customer challenges

  • Empowering our Owner services teams to resolve Owner issues where reasonably possible

  • Supporting the American Resort Development Association’s responsible timeshare exit program
     

Being guided by our industry’s Code of Ethics

The vacation ownership industry’s Code of Ethics commit us to the highest standards of ethical behavior in vacation ownership.

Staying true to our Welk values

We will live and act according to our Welk H.E.A.R.T. values: Honesty and Integrity, Excellence, Above and Beyond Service, Responsibility, and Trust, Transparency, and Teamwork.

And fulfilling our mission

We commit to providing our guests the freedom to explore, their way, every day, with unique people, places and pursuits.

Through this Commitment, we will continue to provide our Owners with a lifetime of travel experiences and shared memories with their loved ones while respecting the legacy of our founder and bringing our Welk families closer together.