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Welk Resorts Coronavirus (COVID-19) Updates

 

Due to high call volume, wait times may be longer than usual. Please be patient as our team does their best to serve you.

 

Updated April 1, 2020

 

Our highest priority is the health and wellness of our Owners, guests, and team members. We are closely monitoring the Centers for Disease Control and Prevention (CDC) and World Health Organization’s statements related to COVID-19 and following their guidance along with our federal, state, and local health departments and governments.


FOR OWNERS & GUESTS WITH A RESERVATION

To view the most current updates and closures for each resort, click here.

In response to the changing conditions, we’re committed to ensuring flexibility during these challenging times.

  • OWNERS
    If your reservation occurs between now and April 30, you can change or cancel your stay without penalty, just call 855.455.9355 or email OwnerServices@welkresorts.com for assistance. Your Platinum Points will be refunded in their entirety within three (3) business days.
     
  • GUESTS
    We are waiving cancellation fees for reservations booked directly with Welk Resorts for stays through April 30, 2020. To adjust your reservation, call 800.932.9355 or email Reservations.Support@welkgroup.com for assistance.

    If you booked via online travel agents (Expedia, Hotels.com, Booking.com, etc.) or other third-party travel professionals, please contact your booking provider for information on their cancellation policy.

FOR GUESTS WITH AN UPCOMING TOUR PRESENTATION

With your health and wellness in mind, we are temporarily closing our sales centers in the United States and Mexico, and suspending guided presentations at our properties until after June 1, 2020.

If you’re ready to reschedule your guided tour, email us at Confirmations@welkgroup.com or call 800.652.0056.


RESORT UPDATES

Please check below for the status of each property and associated amenities.

During this difficult time, we will be cancelling upcoming reservations for our closed resorts that are due to arrive between now and April 30, 2020. Rest assured, your Platinum Points will be refunded in their entirety within three (3) business days.

 

CABO SAN LUCAS (Sirena del Mar) — CLOSED

 

BRECKENRIDGE (The Ranahan) — CLOSED

 

BRANSON (The Lodges at Timber Ridge) — CLOSED

 

BRANSON (Branson Hotel) — CLOSED

 

PALM SPRINGS AREA (Desert Oasis) — OPEN (Closing April 6 until further notice)

Open Amenities

  • Palm Terrace Cafe (to-go orders only)
  • The Sundry Shop
  • Pools & hot tub

Closed Until Further Notice

  • Recreation center
  • Fitness center
  • Jax bar
  • Cathedral Canyon Golf Club

 

LAKE TAHOE AREA (Northstar Lodge) — OPEN (Closing April 6 until further notice)

Open Amenities

  • Hot tub

Closed Until Further Notice

  • Activity center
  • Fitness center
  • Lifts are closed for the season

 

LAKE TAHOE AREA (One Village Place) — OPEN (Closing April 6 until further notice)

Open Amenities

  • Hot tub

Closed Until Further Notice

  • Activity center
  • Fitness center
  • Lifts are closed for the season

 

SAN DIEGO AREA (Welk Resorts San Diego) — OPEN

Open Amenities

  • The Market,
  • Sports & tennis courts
  • Pools & hot tubs

Closed Until Further Notice

  • Theatre and events
  • All recreation centers and the fitness center
  • Farmer’s Market and Festival Under the Lights
  • Bello Villa Spa
  • The Shop
  • Golf courses
  • Canyon Grille
  • Pizza Hut

 

SANTA FE (El Corazon de Santa Fe) — OPEN

Open Amenities

  • Courtyard & common areas

Closed Until Further Notice

  • Fitness center

CLEANING PROTOCOLS

Our resort operations team is equipped with hygiene and cleanliness best practices and cleaning chemicals that meet CDC disinfectant guidelines for COVID-19, influenza, and various other pathogens.

We have also implemented daily reminders and additional training to maintain effective and consistent sanitization practices. These include, but are not limited to:

  • Proper, thorough, and frequent team member handwashing and hand-sanitizing protocols.
  • Ample hand sanitization gel and sanitization stations for our Owners and guests which meet CDC guidelines for 60% alcohol content.
  • Thorough and repeated surface disinfectant application in guest rooms and public areas, including our restaurants, restrooms, fitness centers, recreation centers, check-in counter, lobby areas, and sales preview centers, among others.
  • Our guest room housekeeping teams are disinfecting such items as:
  • Door handles, desks, tables, chairs, lamps and light switches, dresser drawer handles, thermostats, drapery pull handles, mini bar, menu and room collateral, telephones and keypads, TV remote controls, alarm clocks, televisions, safety latches and peepholes, trash receptacle touch points, iron handles, hangers, luggage racks, faucets and toilet handles, and more.
  • Gloves used by our housekeeping teams are changed and disposed of between rooms or changed and disposed of multiple times per guest room.
  • We are also applying the same level of effort to our “back of house” areas where team members work “behind the scenes,” including increased frequency of cleaning and a focus on high-touch areas like team member entrances, locker rooms, laundry rooms and staff offices.

OUR COMMITMENT TO YOU

We know these are unsettling times, but whether you’re visiting us now or in the future, your safety and wellbeing are our first priority. We remain optimistic that the public health measures being taken by our government officials will have the desired effect, and we look forward to serving you and providing a clean and healthy vacation!

For the most updated information, please refer to Centers for Disease Control and Prevention (CDC) or your local health authority.

 

*Available amenities are current as of April 1, 2020 and are subject to change